Journey Map

Mockups

Appointment Scheduling screen

Patient check-in screen

Dental practice management app designed to streamline both clinical workflows and patient interactions. The app centralizes patient information and simplifies day-to-day operations for dental teams.

Platform: Web Based

Constraints: HIPAA, PHI, Confidential UI

USERS AND JOB TO BE DONE

• Dentists: Need fast, scannable access to patient context during appointments

• Front-desk staff: Manage high‑volume scheduling, check‑ins, and insurance coordination

• Patients: Want clarity around upcoming appointments, treatment plans, and financial responsibility

Affinity Mapping

User Persona

Treatment Plans

Patient records access

Patient Billing screen

Treatment Planning

OUTCOME & IMPACT

• Reduced scheduling and documentation friction by consolidating workflows into a single system, decreasing context switching for both administrative and clinical staff.

• Improved chairside efficiency by prioritizing scannable patient information and reducing time spent navigating records during appointments.

• Increased clarity around treatment plans and costs, which stakeholders noted led to smoother patient conversations and fewer follow-up questions.

• Improved handoffs between front-desk and clinical teams by clearly defining role-based responsibilities and shared system touchpoints.

Impact was measured primarily through qualitative feedback from internal stakeholders and usability walkthroughs, with consistent signals of improved workflow clarity, fewer errors, and higher confidence in day-to-day operations.

MY RESPONSBILITIES

• Led UX across clinical, administrative, and patient-facing flows

• Translated business rules into usable workflows

• Designed system logic, states, and edge cases

• Partnered with engineering during build + QA

CROSS-COLLABORATION

• Product Owner: Feature prioritization, roadmap alignment

• Business Analysts: Workflow validation, regulatory constraints

• Developers: Feasibility, handoff, edge cases

• QA / Jira: Bug triage, UX fixes during development

PROCESS

Due to HIPAA and confidentiality requirements, final UI screens and real patient data cannot be shared. Artifacts shown are reconstructed, abstracted, or de-identified to demonstrate design process and decision-making.